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He possesses substantial knowledge in the areas of financial management, purchasing, personnel administration, payroll, tax administration, and student administration functions. in Economics from the University of Illinois at Urbana-Champaign and his Masters of Public Administration (MPA) degree from the University of Illinois at Chicago. Nguyen also contributes to industry publications, including "Beyond ROI: A New Framework for Measuring the Value of Technology Investments" in the Government Finance Review and "Planning and Evaluating Technology Investments" a chapter in GFOA's book, Capital Project: Planning and Evaluation.
He led the process of change management throughout the city as each workgroup transitioned inbound calls to Tempe 3-1-1.
Prior to starting Stern Consulting in 2008, Spencer led the Public Sector Practice of Chicago Office at Baker Tilly/Virchow, Krause.
Previously, while working at Motorola, he initiated the company's Public Sector 3-1-1/CRM consulting practice, which focused on delivering Business Process Re-Engineering (BPR), Change Management, and Return on Investment (ROI) studies for clients.
In addition, he oversaw the rollout of a mobile app for staff to enable real-time work dissemination in the field.
All of these elements combine to deliver an elite level of customer service for Tempe residents.
Spencer holds a BS in accounting from the University of Illinois and an MBA in corporate finance and strategic management from The Wharton School of Business.
He is also a CPA and a Six Sigma Certified Green Belt specializes in IT market research and assisting local governments in the evaluation and acquisition of enterprise software solutions.His familiarity with process redesign helped improved workflow efficiency for the transitioning workgroups by leveraging technology based solutions.He also managed the implementation of a smartphone application for residents that improves accessibly for constituents while seamlessly integrating with the CRM system on the backend.In her consultancy she has performed curriculum development and train-the-trainer work for Allstate, UL, Webmaster Inc., Mc Donald's and the City of Evanston, IL.During 2011 Carole managed a cross-functional team at the City of Evanston that planned, developed and implemented a 311 non-emergency call center from scratch and under very tight time constraints (eleven months.) The project was completed on time and on budget.With a background as a marketer and proposal writer for a global real estate firm and the head of operations at a Chicago-based startup, Jimmye is passionate about building teams and fostering growth for companies in the private and public sectors.